Why Inova Aesthetics & Wellness Does Not Accept Insurance
- Kelly McKenzie

- 4 days ago
- 2 min read

One of the most common questions I receive is:
“Do you accept insurance?”
The answer is no and I want to explain why.
This decision was not made because I don’t believe in healthcare coverage. It was made because I wanted to create a different kind of healthcare experience for my patients.
A different approach to care
Traditional healthcare often requires providers to work within insurance guidelines that can limit time, treatment options, and the ability to personalize care.
At Inova Aesthetics & Wellness, my goal is to provide a more individualized approach where we have the time to truly listen, understand your concerns, and create a plan based on your goals.
Your health is not a checklist.
More time. More conversation. More personalized care.
Many of my patients come to me after feeling frustrated.
They’ve heard:
“Your labs are normal.”
“That’s just part of aging.”
“You’ll have to live with it.”
But they know something has changed. They don’t feel like themselves.
My approach is to slow down, ask questions, and look at the bigger picture.
That may include:
Your symptoms
Your health history
Your lifestyle
Your goals
Your laboratory results
Your individual needs
Why not just bill insurance?
Insurance is designed around specific covered services and requirements. While it works well for many situations, it does not always allow for the type of personalized, preventative, and wellness-focused care that Inova provides.
By operating outside of insurance, I am able to focus on creating a patient-provider relationship built on education, communication, and individualized care.
Transparency matters
I believe patients deserve to understand:
What services cost
What their options are
Why recommendations are being made
What their care plan includes
No surprises. No rushing through appointments. No feeling like just another number.
A relationship, not just a visit
When you choose Inova, you are choosing a different healthcare experience.
You are choosing time. You are choosing education .You are choosing a provider who listens.
My goal has always been simple:
To provide the kind of care I would want for myself and my own family.
If you’re looking for a more personalized approach to women’s health, hormone optimization, medical weight management, or wellness, I would love to help you understand your options.




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